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"Figure out how to code with the hands of others": Recognizing cultural blind spots in global software development

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningfagfællebedømt

We report on an ethnographic study of an outsourcing global software development (GSD) setup between an Indian IT vendor and an IT development division of a Danish bank. We investigate how the local IT development work is shaped by the global setup in GSD and argue that the bank had cultural blind spots toward the changes in Denmark. Three critical issues were neglected due to the cultural blind spots: 1) increased number of interruptions, 2) lack of translucence of remote colleagues' work, and 3) the re-definition of boundaries between work and articulation work. The implications of these findings include considerations for how to organize GSD practices and prepare the organizational changes that occur when moving from a co-located software development organization to an inter-organizational geographically distributed organization. Also, our findings open up discussions about the professional identity of IT developers within GSD, including extending the qualifications for IT developers.

OriginalsprogEngelsk
TitelCSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing
Antal sider13
ForlagASSOCIATION FOR COMPUTING MACHINERY. JOU
Publikationsdato1 jan. 2014
Sider1107-1119
ISBN (Trykt)9781450325400
DOI
StatusUdgivet - 1 jan. 2014
Begivenhed17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014 - Baltimore, MD, USA
Varighed: 15 feb. 201419 feb. 2014

Konference

Konference17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014
LandUSA
ByBaltimore, MD
Periode15/02/201419/02/2014
SponsorACM SIGCHI, et al., Facebook, Grand NCE, Microsoft Research, National Science Foundation
NavnProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

ID: 225660546