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Quality indicators: in theory and in fact

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningfagfællebedømt

In recent literature it has been suggested that consumers need have no knowledge of product quality as a number of quality indicators (or signals) may be used as substitutes. Very little attention has been paid to the empirical verification of these studies. The present paper is devoted to the issue of how well these indicators perform, using market data provided by consumer magazines from 3 countries. The results strongly indicate that price is a poor quality indicator. The paper also presents some evidence which suggests that seller reputation and easily observable characteristics are also poor indicators
OriginalsprogEngelsk
TidsskriftEuropean Economic Review
Vol/bind35
Udgave nummer8
Sider (fra-til)1491-1505
ISSN0014-2921
DOI
StatusUdgivet - 1991

ID: 158408