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Trust matters: A narrative literature review of the role of trust in health care systems in sub-Saharan Africa

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Trust matters : A narrative literature review of the role of trust in health care systems in sub-Saharan Africa. / Østergaard, Lise Rosendal.

I: Global Public Health, Bind 10, Nr. 9, 11.03.2015, s. 1046-1059.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningfagfællebedømt

Harvard

Østergaard, LR 2015, 'Trust matters: A narrative literature review of the role of trust in health care systems in sub-Saharan Africa', Global Public Health, bind 10, nr. 9, s. 1046-1059. https://doi.org/10.1080/17441692.2015.1019538

APA

Østergaard, L. R. (2015). Trust matters: A narrative literature review of the role of trust in health care systems in sub-Saharan Africa. Global Public Health, 10(9), 1046-1059. https://doi.org/10.1080/17441692.2015.1019538

Vancouver

Østergaard LR. Trust matters: A narrative literature review of the role of trust in health care systems in sub-Saharan Africa. Global Public Health. 2015 mar 11;10(9):1046-1059. https://doi.org/10.1080/17441692.2015.1019538

Author

Østergaard, Lise Rosendal. / Trust matters : A narrative literature review of the role of trust in health care systems in sub-Saharan Africa. I: Global Public Health. 2015 ; Bind 10, Nr. 9. s. 1046-1059.

Bibtex

@article{f41ae984d76842038f4f316f17cc6904,
title = "Trust matters: A narrative literature review of the role of trust in health care systems in sub-Saharan Africa",
abstract = "This article makes a contribution to the debate about health service utilisation and the role of trust in fostering demand for health services in sub-Saharan Africa. It is framed as a narrative literature review based on a thematic analysis of nine empirical, qualitative studies. For the purposes of this article trust is defined as a voluntary course of action, which involves the optimistic expectation that the trustee will do no harm to the trustor and is increasingly perceived as an important influence on health system functioning. The article looks at trust issues in interpersonal, intergroup and institutional situations. The findings of the review point to four elements that are important for trust to develop in health sector relationships: the sensitive use of discretionary power by health workers, perceived empathy by patients of the health workers, the quality of medical care and workplace collegiality. When trust works in health sector encounters, it reduces the social complexity and inherent uneven distribution of power between clients and providers. The article concludes that understanding and supporting trust processes between patients and providers, as well as between co-workers and managers, will improve health sector collaboration and stimulate demand for health care services.",
keywords = "Faculty of Social Sciences, ethnographic methods , mistrust , narrative literature review , situations of trust , sub-Saharan Africa",
author = "{\O}stergaard, {Lise Rosendal}",
year = "2015",
month = "3",
day = "11",
doi = "10.1080/17441692.2015.1019538",
language = "English",
volume = "10",
pages = "1046--1059",
journal = "Global Public Health",
issn = "1744-1692",
publisher = "Routledge",
number = "9",

}

RIS

TY - JOUR

T1 - Trust matters

T2 - A narrative literature review of the role of trust in health care systems in sub-Saharan Africa

AU - Østergaard, Lise Rosendal

PY - 2015/3/11

Y1 - 2015/3/11

N2 - This article makes a contribution to the debate about health service utilisation and the role of trust in fostering demand for health services in sub-Saharan Africa. It is framed as a narrative literature review based on a thematic analysis of nine empirical, qualitative studies. For the purposes of this article trust is defined as a voluntary course of action, which involves the optimistic expectation that the trustee will do no harm to the trustor and is increasingly perceived as an important influence on health system functioning. The article looks at trust issues in interpersonal, intergroup and institutional situations. The findings of the review point to four elements that are important for trust to develop in health sector relationships: the sensitive use of discretionary power by health workers, perceived empathy by patients of the health workers, the quality of medical care and workplace collegiality. When trust works in health sector encounters, it reduces the social complexity and inherent uneven distribution of power between clients and providers. The article concludes that understanding and supporting trust processes between patients and providers, as well as between co-workers and managers, will improve health sector collaboration and stimulate demand for health care services.

AB - This article makes a contribution to the debate about health service utilisation and the role of trust in fostering demand for health services in sub-Saharan Africa. It is framed as a narrative literature review based on a thematic analysis of nine empirical, qualitative studies. For the purposes of this article trust is defined as a voluntary course of action, which involves the optimistic expectation that the trustee will do no harm to the trustor and is increasingly perceived as an important influence on health system functioning. The article looks at trust issues in interpersonal, intergroup and institutional situations. The findings of the review point to four elements that are important for trust to develop in health sector relationships: the sensitive use of discretionary power by health workers, perceived empathy by patients of the health workers, the quality of medical care and workplace collegiality. When trust works in health sector encounters, it reduces the social complexity and inherent uneven distribution of power between clients and providers. The article concludes that understanding and supporting trust processes between patients and providers, as well as between co-workers and managers, will improve health sector collaboration and stimulate demand for health care services.

KW - Faculty of Social Sciences

KW - ethnographic methods

KW - mistrust

KW - narrative literature review

KW - situations of trust

KW - sub-Saharan Africa

U2 - 10.1080/17441692.2015.1019538

DO - 10.1080/17441692.2015.1019538

M3 - Journal article

C2 - 25760634

VL - 10

SP - 1046

EP - 1059

JO - Global Public Health

JF - Global Public Health

SN - 1744-1692

IS - 9

ER -

ID: 138735454